Many attempts have been made to define customer service. But first and foremost, customer service should be about customers! So here's a definition, from the customer's point of view.
*"Customer Service is a function of how well an organization is able to constantly and consistently exceed the needs of the customer."
Lets break this down further:
*"Customer Service is a function of how well an organization is able to constantly and consistently exceed the needs of the customer."
Lets break this down further:
- "Is able to" - it's an ability to, a skill
- "constantly and consistently" - they're doing it all the time and have proven this ability
- "exceeds the needs" - more customer happiness than customer satisfaction
- "the customer" - makes the customer an individual, rather than a group, with his special needs and wants
Rentskis.com would like you to share your comments about Customer Service and what it means to you or if you have had exceptional service at one of our locations we would love to hear from you!
